Thank you for shopping with Arugot ORganic USAUSA. This Shipping & Returns Policy explains how we process orders, ship products, and handle returns, refunds, and exchanges.
Orders are processed during regular business days, excluding weekends and holidays.
Most orders are processed within 1–3 business days after payment is received.
During sales, holidays, product launches, or busy periods, processing may take longer.
You will receive an email confirmation after placing your order. Once your order ships, you will receive tracking information by email.
Arugot USA currently ships to:
At this time, we do not ship to:
Shipping rates are calculated at checkout based on:
We may offer free shipping from time to time. Free-shipping offers may have minimum order values, location limits, or product exclusions.
Estimated shipping times begin after your order has been processed and handed to the shipping carrier.
Typical delivery times are:
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping | [Insert Estimate, Example: 3–7 business days] |
| Expedited Shipping | [Insert Estimate, if offered] |
| International Shipping | [Insert Estimate, if offered] |
Shipping times are estimates only and are not guaranteed.
Delays may happen due to:
Please make sure your shipping address is correct before placing your order.
Arugot USA is not responsible for orders shipped to an incorrect address provided by the customer.
If you notice an address mistake, contact us as soon as possible at:
info@arugotorganic.com
We will do our best to help, but we cannot guarantee changes after an order has been processed or shipped.
Once an order is shipped, the package is in the care of the shipping carrier.
Arugot USA is not responsible for packages that are lost, stolen, delayed, or marked as delivered by the carrier.
If your package is delayed or marked as delivered but you did not receive it, please first contact the shipping carrier using your tracking number.
You may also contact us, and we will do our best to help.
If your order arrives damaged, defective, or incorrect, contact us within [Insert Timeframe, Example: 7 days] of delivery.
Please include:
Email us at:
info@arugotorganic.com
If approved, we may offer a replacement, refund, or store credit.
We accept return requests within [Insert Return Window, Example: 14 or 30 days] of delivery.
To be eligible for a return, the item must be:
Due to the personal-care nature of skincare and body-care products, opened or used products cannot be returned unless they arrived damaged, defective, or incorrect.
The following items are not eligible for return:
To request a return, email us at:
[Insert Customer Support Email]
Please include:
If your return is approved, we will send return instructions.
Do not send products back without approval. Unauthorized returns may not be accepted or refunded.
Return shipping costs are the customer’s responsibility unless the item arrived damaged, defective, or incorrect.
Original shipping charges are non-refundable unless the return is due to our mistake.
We recommend using a trackable shipping method. Arugot USA is not responsible for return packages that are lost in transit.
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Refunds may take [Insert Timeframe, Example: 5–10 business days] to appear, depending on your bank or payment provider.
Shipping fees, return shipping costs, and gift wrapping fees are usually non-refundable.
We only replace items if they are damaged, defective, or incorrect.
If you need help with an exchange, contact us at:
[Insert Customer Support Email]
Because inventory may change, we cannot guarantee that the same item will be available for replacement.
If you need to cancel an order, contact us as soon as possible at:
info@arugotorganic.com
We will do our best to help.
Orders cannot be canceled once they have been processed, packed, or shipped.
If a package is refused, returned due to an incorrect address, or not picked up from the carrier, we may refund the product cost after the package is returned to us.
Shipping fees may not be refunded.
Additional shipping fees may apply if you want the order resent.
If international shipping is offered, customers are responsible for any customs duties, taxes, import fees, or brokerage fees required by their country.
Arugot USA is not responsible for customs delays or fees.
If an international package is refused or returned due to unpaid customs fees, shipping charges may not be refunded.
This policy only applies to products purchased directly from the Arugot USA website.
If you purchased Arugot products from another store, marketplace, spa, retailer, or third-party seller, please contact that seller directly for returns or refunds.
For shipping, returns, refunds, or order questions, contact us at:
Arugot Organic USA
Email: info@arugotorganic.com
Website: arugotorganic.com
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